Kasvata liiketoimintaasi
asiakaspalvelun kautta
Asiakaskeskeinen ajattelutapa sisäistä tehokkuutta unohtamatta.
Understand exactly where you are struggling
and get tailored suggestions how to fix the them.
Facing these challenges?
Scaling your support operations while your business is growing
Worrying about your customer support team and its performance
Increased amount of complaints and churn, low customer satisfaction
Messy processes and a lack of ownership
Not meeting the support KPIs
Moi! Olen
Jonna
Minulla on yli 20 vuoden kokemus asiakaspalvelun suunnittelusta, totetuttamisesta ja johtamisesta. Näiden vuosien aikana olen myös perustanut asiakapalvelufunktion kaksi kertaa alusta asti.
Jaan mielelläni kokemukseni ja asiantuntemustani kanssasi!
WHAT YOU will GET?
Understand exactly why your customer support is struggling
The audit will provide a thorough understanding of all aspects of your customer support, including ticketing systems, reporting, KPIs, escalation processes, workflows, cooperation with the product department, etc.
Benchmark your current operations
With acquired knowledge, I will develop a benchmark of current performance and establish goals going forward.
Get Specific Advice
Based on the audit, you will receive tailored advice focusing on specific and effective ways of improving and optimizing your customer support function.